Privacy Policy

Last Updated: August 2, 2026

Welcome to Urban Velvet. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://urbanvelvet.shop and use our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Personal Information We Collect

Device Information

When you visit our website, we automatically collect certain information about your device, including:

Web browser type
IP address
Time zone
Cookies installed on your device
Pages viewed and browsing activity

We collect this information through cookies, log files, web beacons, tags, pixels, and similar technologies.

Order Information

When you place or attempt to place an order, we may collect:

Full Name
Billing Address
Shipping Address
Email Address
Phone Number
Payment Information (processed securely through third-party payment providers)
Order Details

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Process secure payments
Arrange shipping and delivery
Communicate regarding your orders
Respond to customer service inquiries
Detect and prevent fraudulent activity
Improve our website, products, and services
Send promotional emails or special offers if you have subscribed

3. Data Security

Protecting your personal information is a priority.

Our website uses SSL (Secure Socket Layer) encryption to secure all information transmitted between your browser and our website.

We do not store your complete credit or debit card information. Payments are processed securely through trusted, PCI-compliant third-party payment providers.

4. Sharing Your Information

Urban Velvet does not sell or rent your personal information.

We may share your information only with trusted third parties necessary to operate our business, including:

Payment processors
Shipping and delivery providers
Website hosting services
Analytics and website performance providers

We may also disclose information when required by law or to protect our legal rights.

5. Cookies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember customer preferences
Analyze website traffic
Enhance your shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Do Not Track

Our website does not currently respond differently to "Do Not Track" browser signals.

7. Data Retention

We retain customer and order information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your personal information where permitted by applicable law.